Remove the new cartridge from its package, and make sure that you touch only the black plastic. Make sure that the carriage holding the cartridge moves to the right. If the cartridge is outside of the printer for too long, the ink can dry and clog the nozzles. Please verify your product is powered on and connected, then try again in a few minutes. Check to see if the print carriage will move freely from one side of the product to the other.
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Wait until the carriage is idle and silent, and then lightly press down on an cartridge to release it.
The carriage should move to the right. Select all Deselect all. Press down on a cartridge to release it.
If the product does not turn on by itself, press the Power button to turn it on. Asia Pacific and Oceania. Open download list Do not touch the copper-colored contacts or reattach the tape.
Reinsert the cartridge into its slot by gently pushing the upper part of the cartridge forward until it clicks into the socket. Please try again shortly.
Close the cartridge door and then turn the product on again.
Asia Pacific and Oceania. Not sure which drivers to choose?
Let HP identify any out-of-date or missing drivers and software. With the product turned ondisconnect the power cord from the rear of the product.
Clean, distilled, filtered, or bottled water. See your browser’s documentation for specific instructions.
Incorrectly grasping the top of the product for leverage. Lower the front cover and slowly remove any jammed paper Turn off the product. The product must be turned on before the cartridge door is opened.
Gather the following items to clean the cartridges and carriage:. Clean cotton swabs, lint-free cloth, or any soft material that will not come apart or leave fibers coffee filters work well.